IT Best Practice Archive
AXELOS®, the owners of the ITIL®, PRINCE2® and other methodologies within the Global Best Practice portfolio, has announced that the following examination institutes (EIs) have been selected to deliver the new AXELOS Cyber Resilience exams: APMG BCS CSME PEOPLECERT AXELOS has …
AXELOS®, the owner of the PRINCE2® project management methodology, has announced that a number of examination institutes have been selected to deliver the new PRINCE2 Agile certification. The examination institutes are: APMG BCS CSME EXIN Loyalist PeopleCert PRINCE2 Agile is …
The aim of the Supplier Management process within ITIL® (as detailed in the Service Design manual) is to ensure that: The organisation obtains value for money from suppliers and contracts. Contracts with suppliers are fully aligned with the organisation’s needs. …
At this time of the year, we usually look back at which of our titles did best during the year, and we also look ahead at what’s coming up next. Information security, IT governance and IT service management are the …
I wrote a recent blog about Royal Bank of Scotland and how the bank landed itself a £56 million fine and £125 million of associated costs because of faulty release and deployment management. After writing that blog, I had some …
Another day and yet another bank has been fined for its business failings – but this time it isn’t due to wrongdoing in the financial markets or to a data breach. RBS has been fined £42 million by the Financial …
Change and transformation in IT projects are often confused as being one and the same thing, when they are actually very different. I frequently come across people saying their organisation is undergoing a transformation when in fact the truth is …
One of the ways to improve communication and alignment between an organisation and its IT service delivery unit is to develop an effective service catalogue. In its simplest form, a service catalogue is a document that gives customers a list …
Service management functions and processes are pretty straightforward for the most part, but there are always certain ones that people get stuck on. The usual suspects are Configuration Management, Application Management, Service Portfolio Management, Change Management, Problem Management and Incident …
I was reading the minutes of a recent AXELOS© ATO roundtable event held in San Francisco, and a term that came up during the event was ‘enterprise service management’. Several questions immediately came into my mind. What is enterprise service …
