Ten Steps to ITSM Success

Real-world IT Service Management

This book provides guidance on implementing ITSM Best Practices in an organization based on the authors' real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors.

Subjects covered include:

• Documenting objectives, identifying current and future demands, analyzing service financials.
• High-level design, negotiating development priorities, creating an execution plan and roadmap, agreeing roles and responsibilities.
• Detailed design, building, testing, deploying.
• Monitoring and continual improvement.

Each step includes summary lists of key questions to ask and specific actions to take, and a useful business case template is included as an appendix.

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A practical guide to ITSM

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives.

Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

Thought Leadership Series

This book is part of a series of Thought Leadership titles which can be bought together as a bundle. These books cover subject matters that are relevant to ITSM practitioners, written by highly experienced practitioners, up-to-date with industry best practices and are published jointly by itSMF USA and IT Governance publishing

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