IT Best Practice Archive
The recent fire at Ocado has been a devastating blow to the company and the local community. Hundreds of firefighters were involved in tackling the blaze; the smoke billowed for more than 48 hours, darkening the Hampshire sky; surrounding homes …
Supermarket giant Morrisons has lost the latest round in the legal battle for compensation by thousands of its staff whose personal details were leaked on the Internet. The case reached the Court of Appeal on 9 October, and on 22 …
Excerpts of this blog have been extracted from The Power of the Agile Business Analyst, Second edition by Jamie Lynn Cooke, currently available to pre-order from IT Governance. Agile project management demonstrates a dramatically enhanced level of communication and pragmatic …
Project management methods are a set of inter-related phases, activities and tasks that define a project process from start to finish. In the UK, one of the most widely known and established project management approaches is PRINCE2®. PRINCE2 deals with …
Any organisation that delivers IT services to its customers needs an effective way of managing those services. That’s where ITIL® (Information Technology Infrastructure Library®) comes in. It’s a set of detailed practices for IT service management (ITSM) that focuses on …
This is a guest article written by John Scott, Director of Bywater Training Ltd . The author’s views are entirely his own and may not reflect the views of IT Governance. IT is critical to customer satisfaction Management systems provide structure, a …
With the cyber security skills gap increasing worldwide, more people are looking to fill it by gaining relevant qualifications. The abundance of jobs makes a career in information security attractive, but it also offers a good salary and the opportunity …
Any budding IT professional will know that, much like the basic certifications from the likes of Microsoft and CISCO, that ITIL® Foundation is the must-have entry level qualification for anyone looking to develop a career in IT support or service management. …
Are you responsible for the development and training of the IT service management team in your organisation? As a Service Manager or indeed a Training Manager, you will know of the need to ensure the team have the knowledge and …
ITIL®’s Knowledge Management process is crucial to the performance of all of the other functions and processes within the service lifecycle. Without good knowledge management, the best decisions cannot be made. Doesn’t it seem logical that Knowledge Management should be …
