At IT Governance we recognise the importance of delivering IT services that are business-led, rather than being shaped by IT. Our expert consultants can transfer the knowledge that you need to achieve your goals in IT service management (ITSM), ITIL and ISO20000.
Whether you are looking to adopt certain aspects of ITIL, or gain ISO/IEC 20000 certification as proof of your organisation's level of commitment, the IT Governance professional services team can tailor a package of consultancy, training and project resources to meet all your requirements.
With a clear focus on developing your knowledge, skills and confidence through our value-for-money approach, we will enable every member of your staff to take ownership of the improvement process and deliver consistently high-quality, efficient and effective IT services.
Why adopt ITIL/implement ISO 20000 in your organisation?
Adopting ITIL/implementing ISO 20000 can bring a huge range of benefits to your organisation, including:
- Improved IT services;
- Reduced costs;
- Improved customer satisfaction through a more professional approach to service delivery;
- Improved productivity; and
- Certification to accepted international best practice benchmark (ISO/IEC 20000), which gives a service provider a competitive edge over other, non-certified, providers.
Assessment
If you don’t already know where you are, how can you make decisions on how and where you want to be with ITSM, ITIL or ISO 20000?
Our experienced consultants will examine the IT services within your organisation, helping you to better understand the current state of your provision in as much granular detail as necessary and identify the problems you need to address through the management process. We will then supply you with a detailed report of our findings, which will contain practical steps that you can take to improve your IT services.
Design and Drafting Support
With any ITIL adoption or ISO 20000 implementation initiative, you will need to design IT services that deliver value for money and meet the requirements of your end users and/or the requirements laid down in ISO 20000. This process is often confusing, but our consultants have the knowledge and experience necessary to coach and mentor you, guaranteeing a successful outcome.
Our consultants will help you design IT services that will have the correct utility and warranty for your organisation and users. Having worked with many organisations during this stage of other ITSM, ITIL and ISO 20000 projects, we know and understand the common issues and will help you to overcome them.
As part of our professional services offering, we already have a framework in place for rapidly drafting process, policy and procedure documents. By working with our consultants as your project develops, you will gain the knowledge that you need to draft your own documentation and achieve your organisational goals both now and in future.
Adoption and Implementation
When you have designed your IT services and written the policies, procedures and work instructions, how do you actually go about deploying or implementing them in a real-world situation? This is a question that is often asked by managers delivering ITSM, ITIL or ISO 20000 projects for the first time. The extensive leadership experience that our consultants bring with them will enable you to find the most appropriate solutions for your organisation.
Whether you simply need an extra pair of hands or in-depth project support during the deployment/implementation phase, we can help you to ensure a 100% successful outcome.