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ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more.
It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Paperback formats are available for all IT Governance Publishing titles on request.
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ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation’s wider business strategy.
ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, and more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.
The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.
Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.
This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.