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An official ITIL® licensed product, approved by AXELOS
Maximise the benefits of implementing IT service management with a trouble-free, rapid deployment. With this AXELOS®-licensed toolkit, you will have all the directions and tools at hand to streamline your project and implement best practices with ease.
Measure your existing arrangements with the SMS Gap Analysis Audit Checklist tool and identify the steps needed to implement your SMS and comply with ISO 20000.
Kick-start your compliance project with the Implementation Plan tool, which will help you identify required actions and associated documents. You can also assign tasks and add target start and completion dates to stay on track.
Identify and collect all of your service offerings and record how they will be delivered using the Service catalogue.
Record any assets used to deliver services with the Asset register and ensure they meet the service requirements and obligations recorded in your service management plan.
Identify and monitor your organisation’s risks and determine their likelihood and potential impact with the Risk register. You can then put in place the necessary policies and procedures to mitigate the risks and ensure services continue.
Record completion dates and ensure your documentation is kept up to date by adding review due dates with the Documentation Responsibilities Manager. You can also assign tasks and record them once they’ve been approved.
Designed and developed by ITIL and ISO 20000 service management experts Shirley Lacy and Erin Casteel, this toolkit provides all the policies, procedures and tools to enable organisations to assess their current service management levels and implement processes to deliver better quality services, while meeting regulatory and legal requirements.
Shirley Lacy has extensive experience helping organisations implement service management using a rapid deployment approach while minimising organisational delays and costs. This often leads to ISO/IEC 20000 certification and enables organisations to deliver value from their business and technology investments.
Shirley is an authority on service management practices and an author of ITIL publications. Since 2006, she has contributed to developing the ISO/IEC 20000 series. She is a UK representative on the international standards group that develops ISO/IEC 20000.
Erin Casteel is an ITIL 4 Lead Architect and author of the ITIL Foundation, ITIL 4 book. She is a specialist in service management and integration, organisational governance and cyber security. Erin is passionate about helping organisations build, run and improve integrated organisational ecosystems that enable increased agility, resilience and velocity, and create value. She mainly focuses on systems thinking, enterprise architecture and organisational culture to support digital transformation.
Since 2006, Erin has contributed to the development of ISO/IEC 20000, as Chair of the ISO/IEC working group and as an editor. She is also an editor and contributor to the ISO/IEC 27000 series of standards for information security management.
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A fast and cost-effective route to compliance without the added expense of consultancy.
Aligned to the clauses and controls of ISO 20000 to ensure complete coverage of the Standard.
Record actions and measure improvements for certification and audits.
Our toolkit is the most comprehensive and up-to-date IT service management toolkit available.
The toolkit manual guides you through each section of the Standard and links directly to the corresponding documents in the toolkit.
Work from AXELOS-accredited documentation that will improve your processes and procedures.
Benefit from using the world’s only fully Cloud-based toolkit platform, making collaboration and accessibility easier than ever.
Standards, regulations and best-practice guidance are constantly changing. Our technical advisors work throughout the year to closely monitor changes that affect your compliance requirements, so that we can ensure you are working from the latest guidance.
Access your templates anywhere, any time on our Cloud-based DocumentKits platform, ensuring your organisation can always use and edit your files regardless of operating system.
Our toolkits are updated in line with any new requirements or amendments, so you can ensure your documents are up to date and compliant. Our simple subscription service offers more than 500 updates and revisions a year to the toolkit range, in line with the latest guidance and revisions.
Our simple subscription service allows you and your colleagues year-long access to our customisable documentation. To benefit from continuous updates and improvements, without having to repeat work, access can be renewed annually.
Customise the toolkit with your company logo and name, which automatically populates into documentation for quick and easy creation.
Easily complete the customisable free-text sections of the toolkit with our tooltips, guidance notes and the ability to accept applicable content into free-text areas.
Collaborate with team members and share the workload with this Cloud-based platform, which includes access for up to ten users per year. *Additional users can be added on request.*
We use customer feedback to improve our toolkits to make compliance as easy as possible. Our development team is constantly making improvements to ensure implementation is simple and convenient.
Effortlessly extract PDFs to save on shared servers, intranets or wherever else you need them. If you need to change a document, go back into the platform to edit it!
Enjoy unlimited phone, live chat and email support for account setup, guidance and queries.
Streamline your approach to governance, risk management and compliance by easily integrating your documentation with other toolkits in the range. The DocumentKits platform provides shared documents across toolkits, meaning you need to complete some documents only once to cover multiple toolkits – the straightforward way to build an integrated management system.
* Updates based on new editions of a Standard or Regulation are not included.
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