ITIL Books

ITIL® Foundation, ITIL 4 Edition

The ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.

The guide:

• Provides definitions of the key terms and concepts used in ITIL 4;
• Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
• Explains the key figures and diagrams in the ITIL syllabus.

Buy now

ITIL® 4 Essentials – Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation exam, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Buy now

ITIL® 4 Direct, Plan and Improve (DPI) – Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

DPI is the only one of the ITIL 4 advanced-level courses that leads to both MP (Managing Professional) and SL (Strategic Leader) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.

The majority of this book is based on the AXELOS® ITIL® 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.

Buy now

ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification

ITIL® 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on digital transformation programmes.

The majority of this book is based on the official AXELOS ITIL® 4: High-velocity IT publication and the associated High-velocity IT Managing Professional syllabus. It provides students with the information they need to pass the HVIT exam, and help them become a successful practitioner.

Buy now

ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification

Create, Deliver and Support is one of the ITIL 4 advanced-level modules that leads to the MP certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.

It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.

 Buy now

ITIL® 4 Drive Stakeholder Value (DSV) – Your companion to the ITIL 4 Managing Professional DSV certification

Drive Stakeholder Value is one of the ITIL 4 advanced-level modules that leads to the MP certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the service value system.

The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated ITIL Specialist: Drive Stakeholder Value syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.

 Buy now

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.